General rental terms and conditions

 1.BOOKINGS

 Your booking is only confirmed with written confirmation (and / or holiday voucher) from Domaine des Naiades in compliance with the provisions of article L121-19 of the ‘Code de la Consommation’.

Bookings are made in an individual’s name and are personal. They cannot therefore be transferred or partially or fully sub-let without prior agreement from Domaine des Naïades. Domaine des Naïades reserves the right to cancel any booking by a customer with whom there exists a dispute relating to the payment of a previous booking.

Any complaint or dispute which may arise concerning their validity, interpretation, execution or application, will be brought by the instigating party before the courts of Aix-en-Provence, regardless of the customer’s country of origin.

1.1. The plans and photos of the accommodation are provided as illustrations. The layout and characteristics may vary slightly from one model to another.

1.2. Mobile homes are allocated by Domaine des Naïades according to availability so as to optimise the planning schedules. The allocation may be modified at any time before the actual handing over of the keys.

1.3. For information, emplacements are allocated randomly. If you have a special request such like an emplacement number, a preference for an area, shaded, 2 emplacements next to each other, we kindly invite you to subscribe to our “emplacement wish” option (per Mobil home : 25€ in low season and 50€ from 01/07 to 01/09) subject to availability.

The promotion offers can only be applied to the mobile home rental prices and are valid only at the time of booking.

1.4. PAYMENT: A deposit of 30% will be required upon reservation and the balance due is payable 30 days before your arrival dateThe failure to respect this deadline generates the decrease of the stay at the level of the paid amount.. For bookings made less than 1 month before the arrival date, full payment will be required at the time of booking.

Direct debit of the instalments / balance

If you have chosen to pay the first instalment by creditcard during your reservation, according to the general conditions of hire, the instalments will be automatically debited by the Domaine des Naiades (Groupe Homair Vacances ) on the planned dates, with the same creditcard you have paid the first instalment.

 

  1. SPECIFIC ARTICLES RELATED TO ONLINE BOOKINGS ON THE WWW.LESNAIADES.COM WEBSITE

Each online booking constitutes the creation of a distance selling contract and necessarily implies the acceptance, without restriction or exception of these terms and conditions.

2.1. USE OF THE WEBSITE

The customer guarantees Domaine des Naïades of their legal status as an adult, and that they have the legal capacity and all necessary authorisation to use the method of payment chosen to confirm their booking. The customer is authorised to access and use the website for the sole purpose of booking holidays with Domaine des Naïades

Domaine des Naïades may cancel services provided to any customer found to be using Domaine des Naïades’ services for

undesirable or illegal purposes. It is not authorised or permitted to download, save, change, publish or distribute any part of the website content whatsoever.

Whilst Domaine des Naïades does its very best to maintain the service operational, it can offer no guarantee as to continuity of access to its website and therefore declines all liability for any direct and/or indirect harm caused by the full or partial lack of access, or which may result from the use of the service by an Internet user. Under no circumstances can Domaine des Naïades be held liable for damages resulting from a loss of data, even if Domaine des Naïades has been informed of a risk relating to the use or to the operation of the website, or of failure to supply the holiday booked with Domaine des Naïades including, without restrictions, damages arising from an error, omission, virus, delay or interruption of the service. Similarly, Domaine des Naïades will not be criminally or civilly liable for the consequences resulting from inappropriate or non-authorised use of the website or of its content by users or third parties.

2.2 HOLIDAY AVAILABILITY

The holidays offered and their prices are valid for as long as they appear on the website and they are subject to availability.

2.3. ONLINE BOOKINGS ON THE WWW. LESNAIADES.COM WEBSITE

2.4 PAYPAL

PayPal helps to protect your credit card details by using the best systems on the market for providing security and prevention against fraud. When you use PayPal, your financial information is never shared with the seller.

The customer can choose to pay by one interest free payment through this site. This option must be selected by the customer at the time of booking and it cannot be applied retroactively. You will be required to create an account and to respect the general conditions of using PayPal. The customer will be redirected to the PayPal site to complete their secured payment. Domaine des Naïades cannot be held responsible for any cash movements that may occur on the PayPal account, to which only the customer has access.

2.5 PAYMENTS BY CREDIT CARD ON THE WEBSITE

The customer is automatically redirected to the secured site of Domaine des Naïades’ partner bank: SOCIETE GENERALE via its secured partner platforms. The bank cards that are accepted on the website are: Carte Bleue, Visa, Eurocard and Mastercard.

Confirmation of the booking process is made when the “confirm payment” button is clicked.

 

  1. PRICES

Legally valid prices are indicated during the online or phone booking. They are subject to change during the seasons and are in euros, including VAT.
3.1. PRICES INCLUDE:

– Rental of the accommodation and its equipment indicated on the booking confirmation.

– Water, gas and electricity consumption.

– Access to the facilities of the host campsite, including the entertainment events (unless specific rules apply on the host campsite) and the toilet facilities specified in the brochure and on the website.

– Parking space for one car per pitch rented (not necessarily on the rented pitch).

 

  1. PAYMENT TERMS FOR PAYMENTS MADE BY CREDIT CARD

4.1 Once a booking has been made and is awaiting payment, confirmation of the booking must be made within a maximum time limit of five days, by paying all or part of the holiday cost by credit card. Should this period be exceeded, the booking will automatically be cancelled without prior notice.

4.2 For any bookings made less than one month before the start of the holiday, the total price is to be paid at the time of booking, this includes:

– the booking fee,

– cancellation insurance (optional),

– the total holiday price.

4.3 For any booking made less than two months before the start of the holiday, payments must be made on the following due dates:

4.3.1 At the time of booking: booking fee + cancellation insurance (optional) + 75% of the total rental cost.

4.3.2 One month before the start of the holiday: 25% or the balance of the total rental cost.

4.4 For any booking made less than three months before the start of the holiday, payments must be made on the following due dates:

4.4.1 At the time of booking: booking fee + cancellation insurance (optional) + 50% of the total rental cost.

4.4.2 Two months before the start of the holiday: 25% of the total rental cost.

4.4.3 One month before the start of the holiday: 25% or the balance of the total rental cost.

4.5 For any booking made more than three months before the start of the holiday, payments must be made on the following due dates:

4.5.1 At the time of booking: booking fee + cancellation insurance (optional) + 25% of the total rental cost.

4.5.2 Three months before the start of the holiday: 25% of the total rental cost.

4.5.3 Two months before the start of the holiday: 25% of the total rental cost.

4.5.4 One month before the start of the holiday: 25% or the balance of the total rental cost.

4.6 Payment by credit card is the only payment method allowed for bookings made less than 15 days before the arrival date.

 

  1. TERMS OF PAYMENT BY BANK TRANSFER

5.1 Once the booking has been made and is awaiting payment, the bank transfer must be made within 5 days. The customer must also return the signed booking form within 5 days. Past this deadline, the booking awaiting payment will automatically be cancelled without prior notice.

5.2 For any booking made less than one month before the start of the holiday, payments must be made on the following due dates:

5.2.1 At the time of booking: booking fee + cancellation insurance (optional) + 100% of the rental cost.

5.3 For any booking made more than two months before the start of the holiday, payments must be made on the following due dates:

5.3.1 At the time of booking: booking fee + cancellation insurance (optional) + 30% of the total rental cost.

5.3.2 One month before the start of the holiday: 70% or the balance of the total rental cost.

 

5.4 For any booking made more than three months before the start of the holiday, payments must be made on the following due dates:

5.4.1 At the time of booking: booking fee + cancellation insurance (optional) + 30% of the total rental cost.

5.4.2 Two months before the start of the holiday: 30% of the total rental cost.

5.4.3 One month before the start of the holiday: 40% or the balance of the total rental cost.

 

  1. GENERAL INFORMATION

6.1 Booking fees: these apply to each individual booking and only once per season.

6.2 Standard booking fees are 25€ incl. VAT in the following cases:

– payment by bank transfer: in a single instalment

– payment by bank transfer in several instalments

– payment in several instalments (excluding direct debit) made by credit card.

6.3 Booking fees are reduced to 0€ incl. VAT in the following cases:

– payment by credit card: in one instalment or by direct debit in several instalments

– payment in one instalment via PayPal

 

  1. ARRIVALS-DEPARTURES / LENGTH: On arrival at the campsite please go immediately to the reception to complete registration details.

Stay minimum 7 nights from 29/06 to 30/08/2019 (possibility to book 8,9,10 … nights)

Arrivals and departures are daily during the season.

Range classic plus 7 and Family: from 08/06 to 22/06 and from 14/07 to 24/08/19 bookings are from Sunday to Sunday only
Arrival from 3pm to 7pm and departures from 8am to 10am (7am on Saturday and Sunday).

 

  1. AMENDMENTS

All requests to alter the details of your booking must be made in writing to the following address: Domaine des Naïades , 655 Chemin des Mûres, 83310 GRIMAUD – FRANCE or per e.mail :info@lesnaiades.com

Amendments (with the prior agreement of Domaine des Naïades) only concern the current season and they may not be carried forward to the following season.

 

  1. CANCELLATION

For all written booking cancellations send to the Domaine des Naiades 31 days before the arrival date, the booking will be fully refunded except for the cancellation insurance fees (If this option has been subscribed )as well as the booking fees.

9.1 CANCELLATION INSURANCE

9.2 As an option and for a fee, Domaine des Naïades proposes insurance through its partner, Gritchen Affinity, to cover Cancellation and Interruption of a stay . This insurance, which may be subscribed at the time of reservation of the stay, offers the customer the possibility of being reimbursed by Gritchen Assurance for fees for cancelling his reservation, as indicated in article 10 of the present Terms and Conditions of Rental, in case of the occurrence of an event preventing his departure. This insurance also covers the nights of his stay not consumed, in case of occurrence of an event which delays his arrival or shortens his stay.

9.3 The events covered are those mentioned in the Terms and Conditions of Cancellation Insurance available at https://www.lesnaiades.com/Homair-Vacances-group/cancellation insurance

9.4 In case of a covered event, the customer must notify Domaine des Naïades by writing to the following address: Domaine des Naïades , 655 Chemin des Mûres, 83310 GRIMAUD – FRANCE or per e.mail :info@lesnaiades.com

 about his cancellation and contact Gritchen Affinity by following the instructions provided at https://www.lesnaiades.com/Homair-Vacances-group.com/cancellation-insurance  within the 10 days following occurence of the incident, and by providing Gritchen Affinity with the necessary information and supporting documents.

 

  1. CANCELLATION FEES

A written request must be sent within 48 hours (Domaine des Naiades will take into account the date of receipt of this request) following the event which has prompted the cancellation. The date of the event being taken into account. If the cancellation occurs:

10.1 More than 31 days before the stay : the booking will be fully refunded except for the fees

10.2 Less than 31 days : 100% of the total holiday fare as well as ancillary costs (booking fees, cancellation insurance etc.) will be charged.

10.3 In any case, booking fees and the cancellation insurance costs are not refunded.

 

  1. REFUNDABLE DEPOSIT: A deposit of 200 € will be requested on arrival. This deposit will be refunded after inspection (during campsite reception hours), provided that the mobile home is clean and the check up is correct. Deposits can be made by credit card (mastercard or visa) or cash.

11.1 If a customer leaves outside of normal hours, the on-site Domaine des Naïades staff will be the only people allowed to judge the state of cleanliness of the mobile home.

11.2 If the rental accommodation is left in a good state, the deposit will be returned by post as soon as possible or

destroyed. If it is not left in a good state, the deposit will be cashed.

11.3 If the customer has chosen to pay the cleaning charge, this does not include washing the dishes and kitchen utensils. They must all therefore be left in a clean condition. If this is not the case, a fee for rectifying this may be charged.

 11.4 Any damage that may be noted will be retained from the deposit. The customer will be provided with a supporting invoice. If the cost of the damage exceeds the amount of the deposit, the customer must pay the additional amount.

 

  1. LIABILITY

12.1 The customer is the sole person liable in relation to Domaine des Naïades in terms of financial liability, and in particular in the event of a total or partial holiday cancellation.

12.2 Domaine des Naïades cannot be held liable in the event of an amendment, cancellation or any other events of ‘force majeure’ which are due to actions of the customer or a third party who is not part of the service provision.

12.3 Domaine des Naïades cannot be held liable for the booking not going ahead in the event of ‘force majeure’, of a partial or total disruption in services or strike, particularly involving the postal services and means of transport and/or communications. The customer hereby declares that he/she is familiar with the characteristics and limitations of the internet, particularly its technical performance, the response time when consulting, enquiring about or transferring data and the risks associated with the security of communications.

12.4 Domaine des Naïades will not accept any claim or offer any refund relating to the non-provision or poor provision of services which are attributable to the customer or arise from the actions of a third party who is not a service provider or relating to a case of ‘force majeure’.

12.5 Unless there is a legal provision to the contrary, Domaine des Naïades cannot be held liable for a fault of a third party, in particular of one of its partners.

12.6 Domaine des Naïades will not be liable for any indirect damages arising from this agreement, operating losses, loss of profits, loss of opportunities, damages or expenses.

 

  1. GENERAL PROVISIONS

13.1 PARTIAL INVALIDITY

In the case that one of the clauses in this contract becomes null and void and non-existent as a result of a change in the law, regulations or by a legal decision, this will in no way affect the validity of and compliance with these General Rental Terms and Conditions.

13.2 THE COMPLETENESS OF THE CONTRACT

These General Rental Terms and Conditions, the legal particulars and the booking documents sent to the customer form all of the contractual documents and constitute the whole of the contractual relations between the parties.

 

14.GENERALS : All clients are expected to respect the rules of the Domaine which are displayed at the reception. Only traditional swimming trunks are allowed in the swimming pool. Children’s security on site is the total responsibility of parents or legal guardians, particularly in the aquatic complex and play areas. The management reserves the right to suspend certain activities without prior notice. Driving in the Domaine is only authorized from 7am until midnight. Dogs must be vaccinated and kept on a lead at all times. No extra accommodation is allowed on mobile home emplacements (eg – tents). Signature of the contract accepts all booking conditions.

 

  1. PROTECTION OF PERSONAL DATA

15.1 The information that the customer communicates to us when he makes a booking will not be disclosed to any third parties

When the customer is browsing on our website or placing an order, we collect three general categories of information:
The data given to us by the customer
The data we collect automatically when using the Domaine des Naïades website
The data we collect from third parties
This information is considered by the Domaine des Naïades as being confidential. They are used solely for the processing of the order and to strengthen and personalise the communication and the offer of services reserved for the customers of the Domaine des Naïades according to the centres of interest of the customer

15.2 In accordance with the Ministerial Ordinance of December 20, 2017, the customer may request:
– access to his personal data,
– rectification and erasure of these (right to be forgotten),
– the right to portability of data,
– the right to object to the processing of his data,
– to withdraw his consent or limit the use of his data,
– to define guidelines for the storage, erasure and communication of personal data after his death and oppose solicitation by subscribing to the BLOCTEL list,
– the right to lodge a complaint with the CNIL or the Control Authority of his place of residence.
To do this, simply make the request by email to dpo@homair.com or by mail to the following address:
HOMAIR Vacances
570, avenue du Club Hippique, “Immeuble le Derby”
CS 20405
13097 AIX-EN-PROVENCE Cedex 02
Declaration to the CNIL – no. 1071348

For any request, a valid proof of identity must be sent by mail for security reasons along with a copy of the communication received to facilitate the processing of your request.

15.3 For more information on our personal data protection policy, the client can consult our charter on the website https://www.homair.com/en/privacy-policy or ask for a version electronic mail.

General Rental Terms and Conditions written in Aix-en-Provence, on the 3rd of October 2018 (current version).